Tracy Newfield – Practice Manager
Tracy Newfield is the founder and director of BIFC and has degrees in Accounting, Law and Finance from the University of NSW. She also completed first year Physiotherapy at the University of Sydney, providing her with a thorough knowledge of human anatomy.
Tracy spent over a decade working as an investment banker, providing her demanding corporate clients with the highest level of service.
In 2008, Tracy wound back her career to be at home with her children, and took on the role of managing her husband’s anaesthetic practice, including all aspects of his billing & IFC. Several of her husband’s anaesthetist colleagues asked Tracy to provide similar services to them, and she has since focused on excelling in this business.
While ensuring patients are dealt with with the greatest integrity and respect, Tracy treats every invoice as if it’s her own, because she understands how hard her clients have worked to be in the positions they are now in, and believes they should be appropriately remunerated.
Tracy is supported by a practicing anaesthetist on a consulting basis and a fantastic administrative team.
Jenny – Medical Administrator
Jenny has over 30 years experience across areas including medical secretary, maths/computers teacher, statistician, bookkeeper and personal assistant.
Jenny works with Tracy to chase up all of our loose ends, answer our phones and take payments. She is our super sleuth – tracking down missing patient insurance details to ensure our clients get paid. She also personally calls our patients to obtain IFC.
Florette – Medical Administrator
Florette has a background in information technology. She has spent the last decade working in customer service management, business development, account management and office management across several industries, while also raising her young children.
Florette follows up all unpaid and rejected accounts with the health funds, obtains informed financial consent and prepayments from our patients and assists patients with their queries.
Khaing – Medical Administrator
Khaing is an experienced business administrator in the hospitality industry with a strong interest in mental health. She brings this perfect combination of compassion and competence to her role where she provides patients quotes, answers calls, assists patients them with queries and assists with data entry.
Kim – Medical Administrator
With a background as a business owner, Kim knows what it takes to get things done. She is responsible for following up unpaid accounts with our patients and tracking down missing information so that we can send off our invoices.
Mai – Medical Administrator
Mai’s background as a business analyst in the corporate and finance world has prepared her for our busy, demanding office. Mai leads our data entry team and assists with all aspects of our office as the needs arise.
Jamie, Jenna, Eitan & Emily- Data Entry
We have carefully selected our data entry personnel as they are the backbone of our business. We employ high achieving students in this role to ensure the data is not just mindlessly entered, but considered so that potential errors are picked up. We prefer to hire university students in this role, as people of their quality unfortunately move on to bigger and better things once they have tertiary qualifications. Our students’ areas of study are medicine, psychology, law and actuarial studies.