Tracy Newfield – Practice Manager
Tracy Newfield is the founder and director of BIFC and has degrees in Accounting, Law and Finance from the University of NSW. She also completed first year Physiotherapy at the University of Sydney, providing her with a thorough knowledge of human anatomy.
Tracy spent over a decade working as an investment banker, providing her demanding corporate clients with the highest level of service.
In 2010, Tracy wound back her career to be at home with her children, and took on the role of managing her husband’s anaesthetic practice, including all aspects of his billing & IFC. Several of her husband’s anaesthetist colleagues asked Tracy to provide similar services to them, and she has since focused on excelling in this business.
While ensuring patients are dealt with with the greatest integrity and respect, Tracy treats every invoice as if it’s her own, because she understands how hard her clients have worked to be in the positions they are now in, and believes they should be appropriately remunerated.
Tracy is supported by a practicing anaesthetist on a consulting basis and a fantastic administrative team.
Jenny
Jenny has over 30 years experience across areas including medical secretary, maths/computers teacher, statistician, bookkeeper and personal assistant.
Jenny works with Tracy to chase up all of our loose ends, answer our phones and take payments. She is our super sleuth – tracking down missing patient insurance details to ensure our clients get paid. She also personally calls our patients to obtain IFC.
Jenny joined our team in 2016.
Florette
Florette has a background in information technology. She has spent the last decade working in customer service management, business development, account management and office management across several industries, while also raising her young children.
Florette has the patience of a saint, and uses it to its full extent to follow up all unpaid and rejected accounts with the health funds and Medicare, to ensure our doctors are paid in full.
Florette joined our team in 2018.
Mai
Mai’s background as a business analyst in the corporate and finance world has prepared her for our busy, demanding office. Mai leads our data entry team, and is primarily responsible for checking all data entry prior to invoices being submitted. She also assists with all aspects of our office as the needs arise.
Mai joined our team in 2019.
Khaing
Khaing is an experienced business administrator in the hospitality industry with a strong interest in mental health. She brings this perfect combination of compassion and competence to her role where she provides patients quotes, answers calls, assists patients with queries and backs up our data entry and invoicing team.
Khaing joined our team in 2021.
Cindy
Cindy joined our team with 30 years of bookkeeping and data entry experience. She is our data entry specialist, making sure that all of our doctor’s bills are entered correctly, and without missing or conflicting information. Her role is the backbone of our business, and Cindy’s careful attention to detail results in our clients getting paid quickly, and correctly.
Cindy joined our team in 2022.
Denise
With 15 years experience as a business owner and accountant, Denise knows what it takes to get things done. She is responsible for following up unpaid accounts with our patients, tracking down missing information so that we can send off our invoices, contacting health funds and general problem solving.
Denise joined our team in 2023.