Data management

Our databases are stored securely and regularly backed up both on and off-site to minimise the risk of catastrophic loss of data. In addition, all billing and IFC information provided by doctors are retained on our records for at least two years. Charges may apply for access to data over 4 months old.



We will never provide confidential patient details to any third party other than those directly related to the payment of their invoices, including Medicare, DVA, health funds, surgeons’ offices, hospitals and insurance companies.